Mid Market Rent Compliance Programme Module 1 - Standards and Complaints

This is an essential webinar for all those involved in serving notices for both Private Residential Tenancies (PRT) and Short Assured Tenancies (SAT), to ensure that landlords have the knowledge needed to successfully complete and serve the correct notice.

This webinar brings landlords up to date with all the health and safety requirements when letting property.

This webinar provides a practical guide on how a landlord should proceed when it is suspected that a tenant has left a property without giving notice, commonly known as abandonment of a privately rented property. It is not as simple as just clearing the property and looking for another tenant.

This webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.

This webinar provides landlords with a guide to the regulations involved in joint repairing responsibilities that come with the ownership of property with communal obligations.

This webinar helps landlords put plans in place to manage the situation when it becomes apparent that the tenant may not pay their rent.

This webinar provides detailed information about the creation of a Private Residential Tenancy (PRT) using the Scottish Government model tenancy agreement and covers the documentation and associated processes that a landlord needs to be aware of when putting a PRT in place.

This webinar is sponsored by LPS. Attendance at the webinar will provide you with a framework for the preparation of a relevant inventory document.

This webinar leads landlords through best practice steps and legislative requirements when looking for your next tenant.

This webinar deals with the process involved if a tenant does not leave a property on the stated end date despite all the appropriate notices having been served correctly.

This webinar deals with the communication and associated tasks when the tenancy is coming to an end, considering the reason for the tenancy ending.

This webinar deals with the legislation in place that makes dealing with GDPR part of letting private property.

This webinar deals with landlord repairing obligations and how these need to be managed at all times. It will look at the general principles regarding repairs and maintenance in privately rented property.

This webinar deals with the Short Assured Tenancy, a tenancy type which can no longer be created but still exists and has specific requirements differing greatly from the Private Residential Tenancy.

In session 2, John Blackwood, Chief Executive of Scottish Association of Landlords (SAL), will look at cases raised at the First-Tier Tribunal (Housing and Property Chamber) (FtT) and actions brought against agents as breaches of the Letting Agent Code of Practice.

This webinar helps you understand the process of raising an action with the First-tier Tribunal for a payment order for monies owed and the subsequent enforcement of that payment order.

This module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.

This module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.

This Module explores all the elements that make up Section 4 of the Code and aims to support agents with marketing, charging fees, viewings, applications, tenancy agreements, deposits and inventories.

This webinar provides landlords with essential information on handling change that may occur during a tenancy.

This Module explores all the elements that make up Sections 5 & 6 of the Letting Agent Code of Practice and aims to support agents with taking instructions and terms of business.

All landlords need to have fixed wiring (Electrical Installation Condition Report or EICR) checks carried out at least every five years, which must include an appliance check report (a Portable Appliance Test or PAT).

The aim of this online workshop is to support agents in their “mediating role” between private landlords and tenants and is delivered by Scottish Mediation.

This module, delivered over two sessions, looks in depth at Section 8 of the The Letting Agent Code of Practice, Handling landlords’ and tenants’ money, and insurance arrangements.

This module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures as stated in Section 2 of the Code, Overarching Standards.

The LETWELL programme, consisting of five dedicated training courses to assist completion of five units of learning and five written assessments, affords those working in letting agencies or Housing Associations dealing with Mid-Market Rentals, the opportunity to obtain an accredited qualification.

The session looks at the legislation which creates the Private Residential Tenancy and how this is managed by letting agents.

In session 1 of this series of webinars, John Blackwood, Chief Executive of Scottish Association of Landlords (SAL), will share lessons learned from past cases raised at the First-Tier Tribunal (Housing and Property Chamber) (FtT). This session looks at an action concerning the validity of a notice to leave and how this progresses through the FtT and onwards to the Upper Tribunal.

This module focuses on Customer Service. Sessions 1 & 2 explore the topics of communication skills and customer care to help support agents enhance every interaction.

This module focuses on Customer Service. Sessions 3 & 4 explore the topic of complaints and how to respond to and manage complaints.

This module focuses on Valuations and looks at the process for valuing properties and property/client suitability for your agency.

This module covers the stages involved from advertising the property to the point the tenant moves in.

This module focuses on Property Management and examines the role and responsibilities of the Property Manager and the skills required in the day to day management of tenancies.

This module focuses on managing the end of a tenancy, covering the period of time from providing notice to completing the check out inspection. It also examines how to manage difficulties that may arise.

This module focuses on Financial matters, specifically ensuring compliance when handling landlords' and tenants' money.

This webinar provides information on the new Repairing Standard requirements that private landlords must comply with from 1st March 2024.

This webinar informs you about the communications and evidence gathering processes required when dealing with the challenges of anti-social behaviour.

This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.

This module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.

This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.

This module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.

LAS is collaborating with the Suzy Lamplugh Trust to offer awareness training on lone working and personal safety.

In session 3, John Blackwood, Chief Executive of Scottish Association of Landlords (SAL), will look at cases raised at the First-Tier Tribunal (Housing and Property Chamber) (FtT) and Upper Tribunal concerning failure to repair and wrongful termination of a tenancy.

This course will allow delegates to not only understand damp and mould and the likely causes, but also the obligations placed on landlords to resolve these issues.

This webinar identifies how the Law of Agency applies in Scotland and considers contractual relationship duties.

This webinar provides an overview of the importance of a well written Landlord Contract or Management Agreement.

This webinar breaks down the 'Overarching Standards of Practice' section of the code to aid awareness, assist compliance and prompt consideration of why it should be covered in all staff training.

This webinar is to help managers plan their response should a client landlord raise an action against the agency under The Letting Agent Code of Practice.

This webinar helps managers consider the risks associated with lone working and ways to keep your team safe both within and out with the office.

This webinar will help letting professionals comply with consumer protection law governing the day to day business of delivering your lettings service.

This module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures.

This module, delivered over two webinars, explores all the elements that make up Section 4 of the Code (Lettings) and factors that should be taken into consideration when agreeing a new let.

This module explores all the elements that make up Section 5 of the Letting Agent Code of Practice. It concentrates on the day-to-day management of property and tenancies, followed by examining property standards required.

This module, delivered over two webinars, focuses on bringing a tenancy to a successful end, and the communication and organisation involved.

This module explores how MMR organisations should manage tenants' rent under the Letting Agent Code of Practice.

This module examines how to deal with the abandonment of property, appropriate actions required, and the process involved if tenants do not leave properties on the stated end date.