Upcoming training & events

24 - 26 Jun 2025

24th & 26th June // 10am to 11am both sessions

This module, delivered over two sessions, looks in depth at Section 8 of the The Letting Agent Code of Practice, Handling landlords’ and tenants’ money, and insurance arrangements.

Wed 25 Jun 2025

2:00 PM - 4:00 PM (2 hours)

This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.

Thu 26 Jun 2025

2:00 PM - 3:15 PM (1 hour 15 minutes)

This webinar is sponsored by LPS. Attendance at the webinar will provide you with a framework for the preparation of a relevant inventory document.

1 - 3 Jul 2025

1st & 3rd July // 10am to 11am both sessions

This module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures as stated in Section 2 of the Code, Overarching Standards.

Tue 1 Jul 2025

2:00 PM - 3:00 PM (1 hour)

This webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.

Thu 3 Jul 2025

1:30 PM - 4:30 PM (3 hours)

This module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.

8 - 10 Jul 2025

8th & 10th July // 10am to 11am both sessions

This module focuses on Valuations and looks at the process for valuing properties and property/client suitability for your agency.

Tue 8 Jul 2025

2:00 PM - 3:00 PM (1 hour)

This webinar informs you about the communications and evidence gathering processes required when dealing with the challenges of anti-social behaviour.

Thu 10 Jul 2025

2:00 PM - 3:00 PM (1 hour)

This webinar leads landlords through best practice steps and legislative requirements when looking for your next tenant.

15 - 17 Jul 2025

15th & 17th July // 10am to 11am both sessions

This module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.

15 - 16 Jul 2025

15th & 16th July // 2pm to 3pm both sessions

This module covers the stages involved from advertising the property to the point the tenant moves in.

Wed 16 Jul 2025

10:00 AM - 11:00 AM (1 hour)

This webinar deals with the legislation in place that makes dealing with GDPR part of letting private property.

Thu 17 Jul 2025

2:00 PM - 2:30 PM (30 minutes)

This webinar identifies how the Law of Agency applies in Scotland and considers contractual relationship duties.

22 - 24 Jul 2025

22nd & 24th July // 10am to 11am both sessions

This module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.

22 - 24 Jul 2025

22nd & 24th July // 2pm to 3.30pm both sessions

This module focuses on Property Management and examines the role and responsibilities of the Property Manager and the skills required in the day to day management of tenancies.

Wed 23 Jul 2025

10:00 AM - 10:30 AM (30 minutes)

This webinar provides an overview of the importance of a well written Landlord Contract or Management Agreement.

23 - 30 Jul 2025

23rd & 30th July // 2pm to 3pm both sessions

This module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures.

29 - 31 Jul 2025

29th & 31st July // 10am to 11am both sessions

This Module explores all the elements that make up Section 4 of the Code and aims to support agents with marketing, charging fees, viewings, applications, tenancy agreements, deposits and inventories.