Upcoming training & events

Wed 25 Jun 2025

2:00 PM - 4:00 PM (2 hours)

This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.

Thu 26 Jun 2025

2:00 PM - 3:15 PM (1 hour 15 minutes)

This webinar is sponsored by LPS. Attendance at the webinar will provide you with a framework for the preparation of a relevant inventory document.

1 - 3 Jul 2025

1st & 3rd July // 10am to 11am both sessions

This module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures as stated in Section 2 of the Code, Overarching Standards.

Tue 1 Jul 2025

2:00 PM - 3:00 PM (1 hour)

This webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.

Thu 3 Jul 2025

1:30 PM - 4:30 PM (3 hours)

This module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.

8 - 10 Jul 2025

8th & 10th July // 10am to 11am both sessions

This module focuses on Valuations and looks at the process for valuing properties and property/client suitability for your agency.

Tue 8 Jul 2025

2:00 PM - 3:00 PM (1 hour)

This webinar informs you about the communications and evidence gathering processes required when dealing with the challenges of anti-social behaviour.

Thu 10 Jul 2025

2:00 PM - 3:00 PM (1 hour)

This webinar leads landlords through best practice steps and legislative requirements when looking for your next tenant.

15 - 17 Jul 2025

15th & 17th July // 10am to 11am both sessions

This module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.

15 - 16 Jul 2025

15th & 16th July // 2pm to 3pm both sessions

This module covers the stages involved from advertising the property to the point the tenant moves in.

Wed 16 Jul 2025

10:00 AM - 11:00 AM (1 hour)

This webinar deals with the legislation in place that makes dealing with GDPR part of letting private property.

Thu 17 Jul 2025

2:00 PM - 2:30 PM (30 minutes)

This webinar identifies how the Law of Agency applies in Scotland and considers contractual relationship duties.

22 - 24 Jul 2025

22nd & 24th July // 10am to 11am both sessions

This module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.

22 - 24 Jul 2025

22nd & 24th July // 2pm to 3.30pm both sessions

This module focuses on Property Management and examines the role and responsibilities of the Property Manager and the skills required in the day to day management of tenancies.

Wed 23 Jul 2025

10:00 AM - 10:30 AM (30 minutes)

This webinar provides an overview of the importance of a well written Landlord Contract or Management Agreement.

23 - 30 Jul 2025

23rd & 30th July // 2pm to 3pm both sessions

This module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures.

29 - 31 Jul 2025

29th & 31st July // 10am to 11am both sessions

This Module explores all the elements that make up Section 4 of the Code and aims to support agents with marketing, charging fees, viewings, applications, tenancy agreements, deposits and inventories.

Tue 29 Jul 2025

2:00 PM - 3:00 PM (1 hour)

This webinar provides landlords with essential information on handling change that may occur during a tenancy.

Wed 30 Jul 2025

10:00 AM - 11:00 AM (1 hour)

This webinar helps you understand the process of raising an action with the First-tier Tribunal for a payment order for monies owed and the subsequent enforcement of that payment order.

Thu 31 Jul 2025

2:00 PM - 2:30 PM (30 minutes)

This webinar is to help managers plan their response should a client landlord raise an action against the agency under The Letting Agent Code of Practice.

Tue 5 Aug 2025

10:00 AM - 10:30 AM (30 minutes)

This webinar breaks down the 'Overarching Standards of Practice' section of the code to aid awareness, assist compliance and prompt consideration of why it should be covered in all staff training.

5 - 6 Aug 2025

5th & 6th August // 2pm to 3pm both sessions

This module focuses on managing the end of a tenancy, covering the period of time from providing notice to completing the check out inspection. It also examines how to manage difficulties that may arise.

Wed 6 Aug 2025

10:00 AM - 11:00 AM (1 hour)

This webinar deals with landlord repairing obligations and how these need to be managed at all times. It will look at the general principles regarding repairs and maintenance in privately rented property.

Tue 12 Aug 2025

10:00 AM - 11:00 AM (1 hour)

This webinar provides detailed information about the creation of a Private Residential Tenancy (PRT) using the Scottish Government model tenancy agreement and covers the documentation and associated processes that a landlord needs to be aware of when putting a PRT in place.

12 - 14 Aug 2025

12th & 14th August // 2pm to 3pm both sessions

This module, delivered over two webinars, explores all the elements that make up Section 4 of the Code (Lettings) and factors that should be taken into consideration when agreeing a new let.

Wed 13 Aug 2025

10:00 AM - 11:00 AM (1 hour)

This webinar brings landlords up to date with all the health and safety requirements when letting property.

Wed 13 Aug 2025

2:00 PM - 3:00 PM (1 hour)

This webinar provides a practical guide on how a landlord should proceed when it is suspected that a tenant has left a property without giving notice, commonly known as abandonment of a privately rented property. It is not as simple as just clearing the property and looking for another tenant.

Thu 14 Aug 2025

10:00 AM - 11:00 AM (1 hour)

This module focuses on Financial matters, specifically ensuring compliance when handling landlords' and tenants' money.

19 - 21 Aug 2025

19th & 21st August // 10am to 11am both sessions

This Module explores all the elements that make up Sections 5 & 6 of the Letting Agent Code of Practice and aims to support agents with taking instructions and terms of business.

19 - 21 Aug 2025

19th & 21st August // 2pm to 3.30pm both sessions

This module explores all the elements that make up Section 5 of the Letting Agent Code of Practice. It concentrates on the day-to-day management of property and tenancies, followed by examining property standards required.

Wed 20 Aug 2025

10:00 AM - 11:15 AM (1 hour 15 minutes)

This is an essential webinar for all those involved in serving notices for both Private Residential Tenancies (PRT) and Short Assured Tenancies (SAT), to ensure that landlords have the knowledge needed to successfully complete and serve the correct notice.

Wed 20 Aug 2025

2:00 PM - 3:00 PM (1 hour)

In session 2, John Blackwood, Chief Executive of Scottish Association of Landlords (SAL), will look at cases raised at the First-Tier Tribunal (Housing and Property Chamber) (FtT) and actions brought against agents as breaches of the Letting Agent Code of Practice.

26 - 28 Aug 2025

26th & 28th August // 10am to 11am both sessions

This module, delivered over two sessions, looks in depth at Section 8 of the The Letting Agent Code of Practice, Handling landlords’ and tenants’ money, and insurance arrangements.

Tue 26 Aug 2025

2:00 PM - 3:00 PM (1 hour)

This webinar provides landlords with a guide to the regulations involved in joint repairing responsibilities that come with the ownership of property with communal obligations.

Wed 27 Aug 2025

10:00 AM - 11:00 AM (1 hour)

This webinar deals with the process involved if a tenant does not leave a property on the stated end date despite all the appropriate notices having been served correctly.